Return, Replacement & Cancellation Policy
Every laptop on LAPHO is sold by an independent, verified seller, and each one sets their own replacement window, warranty, and service support terms for their listings. Always check these on the product page before you buy.
Order cancellation & refunds
You can cancel an order any time before it's marked Completed(i.e. before the laptop has reached you, whether by pickup or delivery). Once cancelled, any amount you've paid — advance or full payment — is refunded to your original payment method within 2–3 working days.
Orders cannot be cancelled once marked Completed. If there's an issue with the laptop after that point, use the replacement window and warranty terms below instead.
Replacement window
The number of days a laptop is eligible for replacement is set by the seller for that specific listing — you'll see it on the product page as, for example, “7 Days Replacement.”That number is exactly how many days you have, counting from delivery or pickup, to report a defect and request a replacement from the seller. If a listing doesn't show a replacement badge, that seller isn't offering a replacement window on that item.
Warranty
Every laptop carries a warranty term set by its seller — shown on the product page as Brand Warranty (for brand new laptops) or Full Warranty (for refurbished ones). Once your order is marked complete, you can claim the warranty from your Orders → Warranty tab if something goes wrong within that period.
Service support
Some listings also include a Service Support period, shown on the product page. During this time the seller covers service labor cost; spare parts are charged separately. Service support begins after the warranty period ends.
How to request a replacement
Contact the seller directly using the phone number, email, or map link shown on your Orders page — these become visible once payment is complete. Describe the issue and request a replacement within the replacement window shown on your order's product page.